Beth,
I think you did a great job. We really appreciated your great feedback, quick response on calls and emails, and navigating through the thorny problem of the encroachment. Your relationship with the title company was important in getting that figured out. The experience and relationships are tantamount, and your experience in pointing things out to us and facilitating everything. You are a nice person and pleasant to work with! Your staff offered great support. No complaints, and happy to recommend you to friends who may be looking for a house in the future.